Level 3 Delivery of Conflict Management Training

Level 3 Delivery of Conflict Management Training

Course Content

    Managing Conflict in the Workplace when dealing with Customers, Service Users or the Public
    • How communication can be used to solve problems and reduce the likelihood of conflict
    • Factors that influence human responses in conflict situations
    • How to assess and reduce risks in conflict situations
    • How to communicate effectively and de-escalate conflict in emotive situations
    • Good practice to follow after conflict situations
    Delivering scenario-based Conflict Management Training
    • The principles of scenario-based conflict management training
    • Planning and designing scenario-based conflict management training
    • Delivering scenario-based conflict management training
    • How to evaluate your own performance
    • Evaluating the delivery of inclusive teaching and learning

Level 3 Delivery of Conflict Management Training

The HABC Level 3 Award in the Delivery of Conflict Management Training has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training.

The qualification is suitable for delivery across a wide range of sectors and is of particular benefit to those delivering training in a customer-facing role.

The qualification also meets the requirements of the Security Industry Authority (SIA) for those delivering the licence to practice qualifications which include scenario-based conflict management training.

Course Length

4 days.

Assessment

1 Multiple choice exam and a Portfolio of Evidence.

Certification

Successful candidates will receive a Level 3 Award in Delivery of Conflict Management Training

Pricing

Call 0800 999 4 112

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